FAQ
Q1: How long does shipping take?
We prepare your order in up to 3 business days.
Once shipped, delivery times are:
- Australia: 7-14 business days
- United States: 7-12 business days
Shipping times may vary based on your location and courier delays.
Q2: Do you offer express shipping?
Yes. Express shipping is available at checkout.
Express rates automatically appear based on your location.
Q3: How can I track my order?
You’ll receive a tracking number by email as soon as your order is dispatched.
You can check updates at any time through your tracking link.
Q4: What if my item arrives damaged or incorrect?
If something arrives damaged or incorrect, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the item and packaging
We’ll arrange a replacement or refund where suitable.
Q5: Can I return an item?
Yes, we accept returns of unused items within 14 days of delivery.
Returned items must be:
- Unused and clean
- In original packaging
- In resellable condition
For full details, please see our Refund Policy.
Q6: Can I cancel my order?
Orders can be cancelled within 12 hours of purchase.
After this period, your order may already be processing and we cannot guarantee cancellation.
Q7: What if my tracking hasn’t updated?
Tracking may take 2-5 days to show movement, especially during busy periods.
If your tracking hasn’t updated after 7 days, contact us and we’ll investigate.
Q8: Do you ship internationally?
Yes, we ship to most countries.
Your available rates will appear automatically at checkout.
Still need support?
Email us at support@pawmimi.com
We reply within 1-2 business days.